Terms & Conditions

Last updated: 31 January 2026

These Terms & Conditions (“Terms”) apply to your use of the Charged Up Electrical Services website and any enquiries, quotes, bookings, and electrical services we provide (“Services”). By using our website or engaging us, you agree to these Terms.

Business name: Charged Up Electrical Services
Contact: admin@chargedupelectrical.net

1. General information (not legal or safety advice)

Information on this website is general only. Electrical work can be hazardous and may require a licensed electrician. You should not rely on website information as a substitute for professional advice specific to your situation.

2. Quotes and estimates

• Free quotes: We may provide quotes at no charge, depending on the job type and the information available.
• Accuracy: Quotes are based on the details you provide and any site inspection (if required). If the scope changes or hidden issues are found, pricing may change.
• Validity: Unless stated otherwise, quotes are valid for a reasonable period and may be withdrawn or updated due to changes in materials, availability, or scheduling.

3. Bookings, attendance, and access

• Scheduling: Appointment times are estimates. We aim to arrive on time, but delays can occur due to traffic, emergencies, or jobs taking longer than expected.
• Access: You must provide safe, clear access to the work area and ensure someone over 18 is present if required.
• Site conditions: If the site is unsafe or access is not available, we may need to reschedule.

4. Emergency and same-day service

Where we advertise emergency callouts or same-day service, availability depends on demand, location, and the nature of the fault.

If there is an immediate danger (e.g., fire, smoke, exposed live wiring), call emergency services first and only approach the area if it is safe to do so.

5. Pricing, variations, and payment

• Upfront pricing: Where possible, we will explain pricing before work starts. Some faults require investigation before a fixed price can be confirmed.
• Variations: If additional work is required (e.g., non-compliant wiring, concealed damage, changed requirements), we will discuss options and any cost changes.
• Payment: Payment terms will be provided on your invoice or agreed in writing. Payment is due as stated. Overdue amounts may result in follow-up and/or suspension of further work.
• Third-party costs: Where special-order materials, permits, inspections, or third-party services are required, these may be additional.

6. Cancellations and rescheduling

If you need to cancel or reschedule, please contact us as early as possible so we can offer the time to another customer.

In some cases (for example, short-notice cancellations, missed appointments, or where materials have been ordered specifically for your job), a callout or restocking fee may apply. If so, we will explain this to you.

7. Customer responsibilities

• Provide accurate information about the issue and any known hazards (e.g., asbestos, water leaks, previous electrical faults).
• Ensure pets are secured and the area is safe to work in.
• Do not use damaged electrical equipment or areas we have advised are unsafe.

8. Warranties and workmanship

We aim to provide high-quality workmanship and use appropriate materials. Any manufacturer warranties for supplied products remain with the manufacturer (where applicable).

If you believe there is an issue with our workmanship, contact us as soon as possible with details and photos (if available) so we can assess and arrange a remedy where appropriate.

9. Compliance and licensing

We perform electrical work in accordance with applicable laws, regulations, and standards. Where required, we will issue any relevant compliance documentation.

10. Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss (such as loss of profits) arising from your use of the website or Services. Nothing in these Terms excludes any rights you may have under the Australian Consumer Law that cannot be excluded.

11. Website use and intellectual property

• You may view and use this website for personal, non-commercial purposes.
• All content (text, logos, images, and layout) is owned by or licensed to Charged Up Electrical Services and may not be copied or reused without permission.
• You must not misuse the website (including introducing malware or attempting unauthorised access).

12. Third-party links

This website may include links to third-party websites (e.g., Google). We are not responsible for the content, security, or privacy practices of third-party sites.

13. Privacy

Our collection and handling of personal information is described in our Privacy Policy. If there is any inconsistency between these Terms and the Privacy Policy, the Privacy Policy will apply for privacy matters.

14. Changes to these Terms

We may update these Terms from time to time by publishing the updated version on this page. The “Last updated” date at the top shows when changes were made.

15. Contact us

If you have questions about these Terms, please contact:

Charged Up Electrical Services
Email: admin@chargedupelectrical.net